Privacy Policy

Privacy Policy

Introduction

Welcome to https://companion-care-santa-rosa-texas.primarycareaid.com (hereafter referred to as “Companion Care Santa Rosa Texas,” “we,” or “our”). We are committed to protecting your privacy and ensuring the security of your personal data. This comprehensive Privacy Policy outlines our practices regarding the collection, usage, disclosure, and management of information we receive from users of our website, applications, services, and products.

Scope

This policy covers all aspects of our digital presence, including but not limited to:

  1. Our official website at https://companion-care-santa-rosa-texas.primarycareaid.com.
  2. Any mobile or desktop applications associated with our services.
  3. Online forms and registration processes.
  4. Communication channels such as emails, newsletters, phone calls, and text messages.

Please note that this policy does not extend to third-party platforms, applications, or services linked from our website, which have their own privacy policies governing data collection and usage. We encourage users to review these policies carefully.

Processing Activities

When you interact with us through any of the aforementioned means, we engage in various data processing activities, including:

  1. Account Management: Creating and maintaining user accounts.
  2. Service Delivery: Providing requested services and ensuring their smooth operation.
  3. Communication: Sending promotional materials, newsletters, or transactional updates.
  4. Analytics: Collecting and analyzing usage data to improve our platform.

Personal Data Collection

We collect several categories of personal information:

  1. Account Information: Names, user IDs, and passwords required for account creation and login.
  2. Payment Details: Credit/debit card numbers, expiration dates, and billing addresses for transaction processing.
  3. Financial Records: Banking information for direct deposits or payment purposes.
  4. Purchase Data: Items purchased, quantities, prices, and delivery details.
  5. Mobile Device Identifiers: Unique device IDs, IP addresses, and location data from mobile devices accessing our services.
  6. Location Information: Geolocation data when users opt-in to share their location for personalized content or services.
  7. Feedback and Reviews: User-provided comments, ratings, and reviews.
  8. Social Media Details: Information obtained through social media integrations (if enabled by the user).
  9. Product Preferences: Data on products viewed, added to carts, or purchased to personalize recommendations.

We collect this data through direct user input, application functionality, and automated tracking technologies. Third-party service providers may also share personal information with us for specific purposes, guided by their respective privacy agreements.

Cookies

To enhance user experience and gather analytics, we employ cookies:

  1. Strictly Necessary: These ensure basic functionalities like secure log-ins and session management.
  2. Preferences: Used to remember user preferences and settings.
  3. Analytics: Track website usage, providing insights for improvement.

Users have the option to manage their cookie preferences through our Cookie Manager, allowing them to control which types of cookies are accepted.

Data Retention and Deletion

We retain personal data only for as long as it is necessary for the purposes specified in this policy or as required by applicable laws. Once the data is no longer needed, we securely delete or anonymize it to prevent unauthorized access.

Security Measures

To safeguard your personal information:

  1. We implement robust security protocols, including encryption for data at rest and in transit.
  2. Our third-party service providers adhere to strict privacy and security standards.
  3. Regular security audits and penetration testing are conducted to identify and mitigate potential risks.

Children’s Privacy

We do not intentionally collect or store personal information from children under the age of 18. If we learn that we have collected such data, we will take steps to delete it promptly.

Your Rights (depending on your jurisdiction)

The laws governing privacy vary across regions, and as a result, you may have specific rights regarding your personal data:

  1. Access: You can request access to the personal information we hold about you.
  2. Correction: If your data is inaccurate or incomplete, you are entitled to rectification.
  3. Erasure (Right to be Forgotten): In certain circumstances, you can ask for the deletion of your data.
  4. Restriction: You may limit our processing of your information under specific conditions.
  5. Data Portability: This entitles you to receive your personal data in a structured, commonly used format.
  6. Objection: You have the right to object to certain or all uses of your data.
  7. Non-Discrimination: You cannot be discriminated against for exercising your privacy rights.
  8. Complaints and Appeals: You should direct any concerns or complaints regarding this policy to our privacy team, who will assist you.

Changes to Policy

We reserve the right to update or modify this Privacy Policy at any time. Any significant changes will be posted on our website, and we encourage users to review it periodically for awareness of how their information is handled.

Contact Information

For questions regarding this policy, requests to unsubscribe from communications, or data-related inquiries, please contact us: